Help centre

Clear answers for ordering a part or printing for other people.

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For everyone

Confirming delivery and payouts
What pressing Confirm delivery actually does, for the customer and for the maker getting paid.
Cancelling an order
When cancelling is free, what changes once printing starts, and how the refund reaches you.
Problems and disputes
What to do when a part arrives wrong: message the maker, then open a dispute within 14 days.

Getting an estimate
Where the price on the home page comes from, and why your file never leaves your computer.
File requirements
Which file formats we take, how large they can be, and what makes a file fail before it prints.
Choosing a material
How to pick a material from what the part has to survive rather than from what sounds strongest.
How quotes work
Who sees your request, what they see of it, and how to compare the prices that come back.
Paying and taxes
The four lines on the checkout screen, and which taxes apply in your province.
Tracking an order
What each of the five order stages means, and what happens next in each one.

Becoming a maker
What you're signing up for as a maker, and the four steps before your first request arrives.
Getting verified
What verification checks, what to send, and why it stands between you and your first request.
Getting paid as a maker
When we transfer your share, what the 15% comes off, and what reaches your bank.

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