Confirming delivery and payouts
This is the step that moves the money. It's worth understanding from both sides.
For customers
What confirming does
Pressing Confirm delivery releases the payment PrintFlows has been holding to the maker. That's all it does. It doesn't waive anything: you still have 14 days from delivery to open a dispute if a problem shows up later.
Do it after you've opened the box
Not when the carrier notification arrives. Open the package, look at the part, check it's what you ordered and that it survived shipping. Then confirm.
If you don't press anything
The order auto-confirms five days after it's marked delivered, and the payout is scheduled. You'll get a reminder email before that happens, with the date on it.
Five days is a compromise. Long enough to open a box and look. Short enough that makers aren't waiting on people who've already got their part and moved on.
If something's wrong
Don't confirm. Message the maker first: most things get fixed there. If that doesn't work, open a dispute before the five days are up and the money stays with PrintFlows while we look at it.
Opening a dispute after auto-confirm still works, up to 14 days from delivery. It's just harder, because the maker has already been paid and we have to claw it back.
For makers
When you get paid
Two triggers, whichever comes first:
- The customer presses Confirm delivery.
- Five days pass after delivery with no dispute open.
Then a payout is scheduled and transferred to your Stripe account. Stripe pays it to your bank on your account's own schedule, which PrintFlows doesn't control. Check the Stripe dashboard for the actual deposit date.
What you get
The part price minus PrintFlows' 15%, plus the shipping you charged in full, plus the taxes you collected.
Quote a part at $80 with $15 shipping: we keep $12, you receive $68 plus the $15 shipping plus the tax.
Watching the clock
The Payouts page has three buckets: held (order not complete), scheduled (complete, transfer queued), sent (with Stripe). Held money isn't yours yet. Don't count it.
Speeding it up
You can't press confirm for the customer, and you shouldn't ask them to before they've seen the part. What you can do is ship with tracking, tell them it's on the way, and pack it well enough that they confirm the day it lands.
The five-day clock and pickup
For a pickup order, the clock starts when you record the handover. Record it when the customer actually has the part in their hands, not when you set it aside for them. Recording it early is the fastest way to lose a dispute.