Privacy Policy

At PrintFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Profile information such as your avatar and bio
• Payment information when you make purchases (processed securely via Stripe)
• Communication data when you contact us or use our messaging features
• 3D model files you upload for printing quotes

Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, actions taken)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect you with makers for 3D printing services
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalize and improve your experience

3. Information Sharing

We may share your information in the following circumstances:

• With Makers: When you request a quote, we share relevant information with makers to fulfill your order
• With Service Providers: We share data with third parties who perform services on our behalf (payment processing, hosting, analytics)
• For Legal Reasons: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

4. Cookies and Tracking

We use cookies and similar technologies to collect information and improve your experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@printflows.org.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@printflows.org
• Contact Form: printflows.org/contact